A New Era for Package Management at Paraiso

Paraiso Bay Master is excited to continue the rollout of Microhub, our new package management provider. This new system is designed to give residents a more modern, convenient, and efficient way to receive and manage deliveries while also improving the organization, safety, and cleanliness of the receiving room.

Microhub is a technology-driven package management company focused on helping residential communities create a more organized, secure, and convenient delivery experience. Their system is designed to give residents more visibility and control through real-time notifications, tracking, delivery scheduling, support, and return features, while helping building teams reduce package room congestion, delays, and lost-package concerns. In South Florida communities where package volume continues to grow, Microhub brings a more modern approach by combining onsite support, app-based tools, and streamlined logistics to make the receiving experience easier for residents and more efficient for staff.

The Microhub team is currently processing daily inbound packages and assisting residents with downloading and activating the Microhub app. Through the app, residents will be able to receive real-time package notifications, track incoming deliveries, schedule deliveries, and access additional features designed to simplify the package experience.

During this transition period, scheduled package deliveries are temporarily unavailable while operations are being stabilized. Microhub has confirmed that beginning next Wednesday, residents will be able to schedule same-day package deliveries once receiving room operations are fully stabilized. An Auto-Delivery feature will also be introduced for packages that remain unclaimed for more than 24 hours.

Current delivery hours are as follows:

Gran Paraiso: 10:00 AM to 3:00 PM via the main elevators

Paraiso Bay: 11:00 AM to 5:30 PM via the catwalks

Delivery hours may continue to be adjusted over the coming weeks as operations are refined and optimized.

Residents are encouraged to download the Microhub app by scanning the QR codes displayed throughout the community or visiting www.microhub.com/buildingroomapp.

For assistance, please contact the onsite Microhub staff located in the package room or use the Get Help section within the Microhub app.

We sincerely thank all residents for your support and patience during this transition. With many improvements happening throughout the property, we understand that change can be challenging. We are now moving into the refinement stage, making adjustments to ensure packages are delivered faster, the receiving room remains cleaner and more efficient, and both residents and employees are better supported and safer than ever.

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